Ace2Three FAQs

1. How do I start playing?

You just need to create an account at Ace2Three with a unique nickname, password & a valid email id. To create an account, click here.

2. I am not able to login to my account on What can I do?

Please check if you are entering the right nickname & password. In case you have forgotten your nickname/password, click here.

3. I have forgotten my password, what should I do?

To reset your password, you will need to click here. Once you enter your nickname/email id, a mail will be sent to your registered email id with further instructions.

4. I have forgotten my nickname, what should I do?

To retrieve your nickname, please write a mail to from your registered email id.

5. Why do I need to give my email id?

You need to provide us your email id so that we can send you account related information, exciting offers etc. Players at get in touch by sending mails from their registered email id. Hence it is essential for every player who registers at to give his/her email id.

6. Do I need to provide a valid email id?

Yes you will need to provide a valid email id and preferably an email id which you use regularly.

7. Why do I need to confirm my email id?

You need to confirm your email id by clicking on the activation link sent to your registered email id. That way, we can verify that the email address doesn’t belong to someone else.

8. What is the difference between Regular Player and Premium Player?

Regular Player – You can register and start playing the free games using play chips. You need to be atleast 18 years of age to play free games and become a Regular Player.
Premium Player – After you purchase real chips you become a premium player on Ace2Three. You need to be atleast 18 years of age to play games with real chips.

9. How long will it take to get a reply from you?

We will reply back to you within 1 day.

10. Can I change my nick name in Ace2three?

No. You can not change your nick name at Ace2Three. Hence choose something which you can easily remember and at the same time doesn’t reveal your identity. (This nickname will be visible to other players when you play games)

11. How can I change my password?

You need to click on the Profile section on the left panel after you login to your account and then click on the Change Password section.

12. I am unable to edit my details in my profile, what should I do?

You will not be able to edit the details provided in my profile section. In case you want to edit some details, please contact our customer service team by emailing at

13. How can I win real chips without purchasing real chips?

You can participate in the free roll tourneys to win real chips.

14. How do I upload my profile picture?

  • You can change/add profile picture by tapping on the profile photo icon on the menu page
  • You have the option to take 'Take a new photo' or 'Select from Gallery'
  • Tap and drag the photo to position your picture within the circle
  • If you choose to upload the picture from your gallery:
    • The dimensions should be at least 192x192 pixels
    • The file size should be less than 2MB for a fast upload
    • The file formats we support are PNG or JPEG
    • Choose a picture that can be easily repositioned within a circle
  • Your profile picture will be displayed on the tables during gameplay
  • Pictures carrying obscene content such as nudity will be blocked from display
  • All submitted profile pictures will go through a process of approval by our support team before display

Transactions FAQs

Purchase Chips

1. How do I make a Purchase?

You can purchase real chips by paying through credit card, debit card, internet banking, Paytm, PayUmoney, Mobikwik, Citrus, OLA Money, Cash Cards & Bank Transfer.

2. Is it safe to use my credit/debit card on

All transactions on Ace2Three are extremely safe and are encrypted using 128 bit-SSL. We take all measures to keep your data safe & you can safely transact on For more details, click here.

3. Can I use my bank’s Internet banking feature to make a payment?

Yes. You can use your bank’s internet banking feature to make a payment. You will need to pick the Netbanking option and enter your user id & password to proceed further.

4. My account has been debited but the payment is not reflected in My Account. What should I do?

In such scenario, we request you to kindly contact our Customer Service Team or write to us at from your registered email id.

5. What is the minimum amount I need to pay to play as a premium player?

You need to purchase a minimum of 50 real chips to play as a Premium Player.

6. How can I win Real Cash on

Winning real cash is easy, just login to your account on and Add Cash. These real chips can be used to play real cash tournaments. After winning, Real Chips can be redeemed for CASH through the website.

7. Is my money safe with

We assure you that your money is always safe with We take all measures to ensure that the money is safe here at

8. What is purchase limit?

Based on the number of games a player plays on Ace2Three, he/she has a Daily/Monthly Limit for purchase of real chips. The purchase limit for each player daily is Rs 5000 & monthly is Rs 25,000.
* As a part of our Responsible Game Policy, you can set the limits to the amount you add to your account in a day or month

9. How can I increase my purchase limit?

To increase your purchase limit, please write a mail to from your registered email id.
* As a part of our Responsible Game Policy, you can set the limits to the amount you add to your account in a day or month

Games & Tourney

1. Cannot connect to your server, what should I do?

There are many reasons for this to happen, but most prominent one is internet disconnections. In case the problem persists despite proper internet connection, please send us a mail to from your registered email id mentioning the problem in brief.

2. The game doesn’t open when I start the program, what can I do?

This problem can occur due to some installation issues. To check some common installation problems, click here

3. How many games can I play in a day/month?

There is no limit on the number of free games you can play on However the purchase limit to play real games for each player daily is Rs 5000, weekly is Rs 10,000 & monthly is Rs 25,000.

4. What happens if I get disconnected in the middle of a game?

If your internet is disconnected in the middle of a game Auto Play will be enabled for that particular round. In Auto Play mode the system will take a deck card and discard the same card giving you an opportunity to join back in the game as soon as you are reconnected thus avoiding unwanted count of 50 and 80.

5. I get disconnected very frequently while playing game. What should I do?

In case of frequent internet disconnections, please check with your internet service provider. Please don’t download anything while playing the game. This makes the internet connection weak and might lead to disconnections.

6. What measures does Ace2Three take for Collusion / Fraud Protection?

Ace2Three implements the following strict rules to ensure a fraud/collusion free gaming environment.
  • Before the game starts

    Seating is random, and no seat is prefixed for any game. Players, therefore, have no control over selection of players on any table.
    To shuffle cards, the Random Number Generator used by Ace2Three has been certified by iTech Labs, an IEC/ISO 17025 accredited testing laboratory. Click here to view the certificate.
  • During the game

    Information about the playing cards is always encrypted, thereby preventing any third party from viewing the same.
    Anti-fraud algorithms track every move (selection of cards, discards, melds, shows) by every player on every table round the clock.
    Necessary checks have been implemented to analyze if 2 or more players are colluding during the course of a game/tournament. An alert is automatically raised if there are any signs of collusion. Suspected games are carefully scrutinized; if collusion is confirmed, accounts of players are blocked and their funds seized. The players who are affected by collusion will get their chips refunded to their Ace2Three accounts.
  • After the game ends

    Players suspected of collusion are blocked from playing at the same table for life

7. Where can I report if I feel two or more players are colluding?

You can report collusions while playing the game itself. There is a Report Problem link when the game is in progress. Please mention the player nicknames whom you think are colluding so that we can check the same and take necessary steps wherever needed.

8. What are Multi-Table Tournaments?

Multi Table Tournament is a format that invites large numbers of players to compete against each other.

9. How can I play the Tourney ?

You will need to Register for the Tourney and you will need to join and play the Tourney at the specified time.

10. How can I register for the Tourney?

Tournaments are found under tournaments tab on the client lobby. Select a tournament and click on the "Register" button to register for a tourney.

11. What is a Freeroll Tourney?

Freeroll tourneys are tourneys where there is no buy-in amount. Players can play on freeroll tourneys based upon their eligibility. Separate freeroll tourneys are organized for regular and premium players.

12. What is a Cash Tourney?

Cash tourneys are buy-in tourneys where only premium players can register. Real Chips are deducted from player account to register to such tourneys. Entry to some cash tourneys is restricted based on player's ace level.

13. What is a Special tourney?

These are tournaments which are generally targeted towards festivals and other major events. On these tournaments, thousands of players generally compete for a large prize pool.

14. What is a Beginner tourney?

These tournaments are targeted to help our NewBees make a comfortable landing into real money tournament world. Players will be entitled to play on the beginner tourney for only 30 days from their conversion date.

15. What are tourney chips?

Chips that are used to play tourneys are known as Tourney chips.

16. What is rebuy in a Tourney?

If a player doesn’t have required tourney chips to qualify to the next level, he/she will have an option to re-buy the same.

17. Where can I view the details of the Tourney ?

Players can find each tournament's specific start time and other relevant details inside the Tournaments Tab.

18. If I win a tourney what will I get?

Winner in the tourney will receive real chips in his/her Ace2three Account.

19. Can I redeem my tourney winning chips?

Yes, Premium player can redeem the tourney winning chips but Regular players have to play minimum of 10 real games to redeem tourney winning chips.

20. How does the cut for seat work ?

Each player is dealt one card from a single deck (Jokers are not included). Player are seated clockwise in decreasing order of their card. The player with the highest card (Ace is higher than King) wins and gets to open first.
Cut for Seat is done for all game types other than tourneys. For Pool games, Cut for Seat is done only before the first hand.In Points Rummy, Cut for Seat is done for the first hand. In case a new user joins in, it will be done again.

Promotions FAQs

1. What is a Bonus?

Bonus is an additional benefit which you get for buying real chips on different occasions at

2. What is Wagering?

The amount which you pay to start playing for real money is called wager. You may not play with the entire amount but initially you wager a particular sum.

3. Is it mandatory to enter a Bonus code?

Yes, Bonus can be availed only by entering applicable bonus code while making purchase.

4. What are different types of bonus?

  • Welcome bonus for the players purchasing real chips for the first time.
  • Special/festival bonus is an event based bonus and is offered during different times of the year.
  • Refer a friend bonus is issued when you refer a friend to
  • Redeem AcePoints Bonus is issued when player redeems AcePoints along with a successful purchase.

5. Is the bonus directly added to my real chip balance?

No, Bonus issued will be in pending status and the same will be released based on wagering condition.

6. How can I get my pending bonus?

Pending bonus will be released based on the wagering condition.
Wagering criteria differs from bonus to bonus. Please check bonus Terms & Conditions to know more.

7. What is the process to refer a friend?

Below are the Steps to refer your friend and earn Bonus
Step 1: Login into Ace2Three with your username and password.

Step 2: Click on the Refer & Earn button and choose your Email Provider/ IM / Social Networking and start inviting your friends.

Step 3: An Invitation email will be sent to your friends.

Step 4: Referral has to click on the link provided in the invitation email and register on Ace2Three.

8. How much bonus will I receive if I refer a friend?

On referring a friend you will receive 1000 real chips.

9. I have received only 500 after referring a friend when will I get remaining 500?

A Bonus Amount equal to the amount purchased by your friends will be added to your account each time your friends makes a purchase of real chips within 90 days of registering.

10. Why didn’t I receive referral bonus for referring a friend?

In such scenario, we request you to kindly contact our Customer Service Team or write to us at from your registered email id

11. Should referee purchase real chips to receive referral bonus?

Yes, Referee has to purchase real chips to issue referral bonus to referrer.

Ace Points FAQs

1. How do I earn AcePoints?

For every 100 Real Chips you wager, you earn 1 Ace Point.
For example, if you play a game with Bet = 1000 Real Chips, you will earn 10 AcePoints.
Similarly, if you play 10 games with Bet = 50 Real Chips, you will earn 5 AcePoints.

2. How do I receive my AcePoints?

AcePoints are calculated on a daily basis and are automatically added the following day. Please login to your account and click on ‘AcePoints’ to check your AcePoints balance.

3. How long are the Points valid?

AcePoints expire in case you do not login to the game client for more than 180 days. Logging in to your account from the website will not be considered.

4. How do I keep track of my AcePoints?

Ace2Three has a dedicated section in My Account that shows all information regarding AcePoints. Please login to your account and click on ‘AcePoints’.

5. How do I upgrade my Reward Levels?

You are automatically upgraded to the higher Level once you earn the AcePoints required. Please refer to the table below to view the AcePoints required for each Level.
Reward Levels AcePoints Required Stars
Bronze On Premium Conversion Acepoints Star
Bronze to Silver 500 Acepoints Star
Sliver to Gold 2,000 Acepoints Star
Gold to Platinum 7,500 Acepoints Star
Platinum to Platinum+ 20,000 Acepoints Star

6. Can my Reward Levels be downgraded?

Yes ! If a Player remains inactive for a period more than 3 months, his Reward Level will be downgraded a level below. However, he may reclaim his Level once he earns 100 Ace Points !
Moreover, the player will be intimated well before the downgrade.

7. What do I do with my AcePoints?

Your can redeem your earned acepoints for availing following benefits offered by Ace2Three to its premium players.
- You can get a real chips purchase bonus at any point in time.
- Get a buy-in into a AcePoint tournament


1. What is the VIP Club?

VIP Club is opening the door to privilege and unparalleled service. It signifies our commitment in providing you the best in rewards & a service you have never experienced before. Allowing you to simply enjoy your rummy game, and leave the rest to a single point of contact for all your needs at Ace2Three.

2. Am I eligible to become a VIP?

VIP Club at Ace2Three is by invitation only. However, if you think you already are a high-roller and fancy your chances, then get in touch with the VIP Team to see if you qualify.

3. I have never made a purchase at Ace2three, will I be eligible for VIP status?

Yes, you can be eligible for VIP status. All you need to do is make a purchase and convert to premium membership. Once you are a premium player and start playing rummy games for real cash we can review your account again to see if you merit for VIP status.

4. What is the Criteria for VIP?

There are no fixed criteria on how to become a VIP but however there are several factors that determine VIP status. To give you an example, frequency of your play would be one of the factors that contribute in determining your VIP status.
All you need to do is simply keep playing your favorite rummy games at Ace2Three and leave the rest for us to decide. However, we do periodically review your account and should your activity merit VIP status, we will get in touch with you with an invitation to the VIP Club. Upon becoming a VIP you will then enjoy the benefits the Club has to offer.
After you are part of the VIP club, your account will be periodically reviewed for VIP status in order for you to continue enjoying its benefits.

5. How many Ace points required to become a VIP?

AcePoints is a unique player rewards program from Ace2Three. You get rewarded with AcePoints every time you play real cash games and buy-in to tournaments. The more you play, the more AcePoints you earn. However, VIP Club at Ace2Three is by invitation only and there is no fixed criteria on how many Ace Points are required to become a VIP.

6. How can I reach the VIP Team?

To get in touch with the VIP Team you can write a mail to with your queries and they will get back to you quickly.

7. What are the benefits of the VIP club?

VIPs at Ace2Three enjoy the following benefits:
  • Welcome to VIP Bonus
  • Bespoke Offers
  • Higher Purchase Limit
  • Surprise Bonuses
  • Faster Redeems
  • Priority VIP Service
  • VIP Only Tournaments
  • Gifts on Special Occasions
  • Invitation to VIP Hospitality
  • Personal VIP Host
  • Complete Account Discretion

8. What is Faster Redeem?

When you make a redeem at Ace2three, it usually takes about 3-4 working days. Faster redeem option simply means that we will process your redeem request on priority, reducing the waiting period for you. With faster redeem option you can receive your winnings in about 1-2 days. However, this facility is available for VIP club members only.
Please note that the minimum amount eligible for faster redeem is Rs. 5000 in a single redeem transaction and will be processed the next immediate working day of the redeem transaction. All redeems are subject to satisfactory checks – T&C apply.

9. Who are the VIP Hosts?

VIP Hosts at Ace2Three are a young & energetic team of your very own Account Managers who will give you the attention when you need the most. You can be assured of a quick and helpful response to your enquiries, saving you valuable time.